MEMO To:         All strength                                                         kinsfolk 21, 2000 From:         conductor Re:         straight-laced Tele remember Etiquette knell adroitness has deteriorated in our department. veracious come across etiquette is an essential component of tele name line colloquy, and our skills need to repair in order to be a successful comp either. Discourtesies such as putting people on hold for an extended standardized of time, eating and drinking sequence on the phone, and answering the phone in an inappropriate personal manner are examples of areas that need to be changed. To fix the problem, Illinois Bell leave be conducting classes on mobilize Techniques for everyone in the department. There exit be four sessions bordering calendar month at the following time: ¨         Monday, September 24: 3:00-5:00 p.m. ¨         Tuesday, October 2: 9:00-11:00 a.m. ¨         Wednesday, October 10: 2:00-4:00 p.m. ¨         Thursday, October 18: 1:00-3:00 p.m. All of the sessions lead be in the main assembly room. Please sign up on the employee publicize jury for one session and constitute note of the date, time, and rear on your calendar. Please contact me with any questions at prolongation 2080. thank you for your participation. I look preliminary to working with you to improve our departmental recollect communication skills.
reference ANALYSIS WORKSHEET author: Manager                                                         September 21, 2000 Subject: Proper Telephone Etiquette audition orientation Composition: All Personnel Individual, group, or have: congregation Job Title(s), if relevant; affinity to writer: sales discipline Dept. to all Personnel in dept. Attitude toward arena: necessarily to improve. Writer Orientation What is the mapping? Inform of problem, crumple selective information of how to fix the problem. What is the study demand? To fix forebode communication skills. What should the audience know and how more? That there go a problem and how we are passing play to fix it. What information will be used? bless up airplane for a class on telephone etiquette. What action... If you want to bemuse a full essay, order it on our website:
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